Please contact us
Via phone: +49 211 408 09 0165Monday - Friday: 8:00 a.m. - 5:00 p.m
CUSTOMER SERVICE
Ordering Information
Ordering from the online store is convenient and inexpensive
Cancellations
If you have placed an order by mistake, we urge you to contact our customer service team immediately.
We will do our best to help you in any way we can.
Please note that it is important that you contact us as soon as possible. We always strive for fast deliveries, but this means we may not have much time to cancel your order.
We cannot make any changes (address, size, color) after you have placed your order.
Product availbility
When you see an item in our online store, it means it is in stock and ready to ship. Any sizes that are not in stock will be marked as unavailable.
On rare occasions, mostly during launches or just before the holidays, it may happen that several customers order the same item at the same time, which can lead to it being out of stock.
If we are unable to ship an item that you have already ordered, we will not charge your credit card for that item. If you have already paid by bank transfer, we will refund you the amount paid as soon as possible
We do everything we can to maintain our stock levels as carefully as possible. Sometimes, however, errors can also occur – albeit rarely.
We recommend that you take another look at our online range, as new items are added to it every day.