Please contact us
Via phone: +49 211 408 09 0165Monday - Friday: 8:00 a.m. - 5:00 p.m
CUSTOMER SERVICE
SHIPPING
Due to the busy sales period, delivery times may take a little longer. We apologize for the inconvenience.
All of our products are carefully checked for quality before shipment.
You can view the status of your orders at any time via My Account.
Delivery time and shipping costs
We do our best to get your order to you as quickly as possible. In the table below you will find the delivery times, costs, partners and options that we offer you.
STANDARD DELIVERY
| Delivery time | Costs | |
|---|---|---|
| Rhenus / Swiss Post | 3-5 Days Deliveries are made Monday to Friday only |
CHF 15,- Orders from CHF 99,- have free shipment.
We don’t charge customs duties. |
Please note that orders placed over the weekend or an (official) holiday will be processed on the first subsequent working day. If we are unable to dispatch your goods within this time window, we will notify you as soon as possible.
Once your order has been dispatched, we cannot make any changes (product, size, color, shipping address).
Track Order
You also always have the option of placing your order(s) via My Account track. Anytime, 24/7.
You can find the tracking number for your order in the Dispatch Confirmation email we send you when your order leaves our warehouse.
Please contact us at any time if you need assistance.
Damaged delivery
Every order that we ship from our warehouse is carefully checked.
If you receive a damaged package, please contact our customer service.
Before accepting your delivery, please check the box and its contents for any damage that may have occurred during shipping.
It is normal for the box to show some wear, but if the damage is significant then we ask that you do the following:
- For minor damage, please accept the package and note the damage on the delivery note, sign and date it.- If the box looks badly damaged, you can refuse your order. In these circumstances, please contact us immediately.
When you contact our customer service team, please have your order number, item number, and tracking number (all of this information is included in your shipping confirmation email), as well as your email address and phone number.