CUSTOMER SERVICE

Unfortunately, our designs, like those of other well-known brands, are the target of criminals who produce and sell counterfeit products in order to deceive customers and capitalize on our success. Various reports have shown that a large part of the profits from the sale of counterfeit products are used to finance terrorism and organized crime. In addition, this is often done at the expense of human dignity, as the manufacture of counterfeit products is often based on child labor or modern slavery.

In order to combat the illegal trade in counterfeit products and to protect our customers, we have established a dedicated trademark protection team of lawyers, investigators and counterfeiting experts whose mission is to prevent the production, supply and sale of counterfeit Tommy Combat Hilfiger Equestrian products worldwide. Our team works closely with customs and law enforcement authorities to stop and prevent the sale of counterfeit products online and in the markets of over 100 countries.

Every day we report websites, social media pages and online marketplace accounts that are offering counterfeit Tommy Hilfiger Equestrian products. We understand that it is not always easy to tell the difference between genuine and counterfeit products, especially when they are offered online. Therefore, one should be extremely careful when purchasing Tommy Hilfiger Equestrian products from websites that offer deep discounts. In addition, one should avoid purchasing products that are offered as second-rate goods or surplus goods.

Based on our experience, we have identified several characteristics of websites that offer counterfeit products or fail to deliver ordered products:

A. Often there is little to no contact information (such as company name, physical or email address, and phone number) on the website.

B. The website will not guarantee the protection of your personal data and credit card information, nor will it offer an HTTPS version of the website. Also, you won't see a small lock icon next to the website address (URL).

C. In some cases, the website will mimic an official Tommy Hilfiger website even if the domain name has no connection to the brand.

Please note that you always buy products from unauthorized retailers at your own risk. Visit tommy-equestrian.com or authorized Tommy Hilfiger Equestrian retailers for genuine Tommy Hilfiger Equestrian products.

If you come across an (online) seller who may be selling counterfeit Tommy Hilfiger Equestrian products, or you are unsure whether a product you have already purchased is genuine or counterfeit, please contact us through one of our customer service channels. Please provide as much information as possible (such as photos of the products you have purchased, the name and address of the seller or website). This will help us identify the issue and follow up accordingly.

Thank you for your keen eye and support in protecting the Tommy Hilfiger Equestrian brand.