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Via phone: +49 211 408 09 0165Monday - Friday: 8:00 a.m. - 5:00 p.m
CUSTOMER SERVICE
RETURNS & REFUNDS
All items purchased from the Tommy Hilfiger Equestrian Online Store can be returned free of charge within 30 days of receipt.
This right of return applies in addition to statutory warranty claims when purchasing defective goods in accordance with §§ 437ff BGB. These statutory warranty claims are in no way restricted by the following statements on the right of return.
Send back the article, Return Policy, Refund, Our suggestion, Exchange
How can I make a return?
We recommend that you ship your return via UPS to ensure reliable and quick processing of your return. Place the items you wish to return in the shipping box. Please note that we can only accept returns if they are sent back in perfect condition and with the original labels and polybags. Worn or washed merchandise will not be accepted or refunded.
To create and print a return label you must follow these steps:
1. Visit the UPS website at www.ups.com.
2. enter your tracking number on the website, which can be found either on the box label or in the email shipping confirmation.
3. click on "Track" and then select the "Return this package" option.
4. If an error message appears, click "Skip".
5. fill out the information about your return on the form provided on the website.
6. place the items you want to return in the box together with the completed form and stick the return label on the top of the box in a clearly visible place.
7. drop off the return at a UPS Access Point. For UPS Access Point locations, visit the website at www.ups.com/dropoff.
Track the shipment status of your return using the tracking number on your courier's website. In case of any delays, please contact the courier directly.
Please note that the return transit time may take several days due to delivery times of the courier service provider. We will do our best to refund you quickly and thank you for your patience.
RETURN TIMEFRAME
Up to 7 business days*
(Duration until your return arrives at our warehouse)
REFUND TIME FRAME (once receipt of your return)
Up to 8-10 business days**
(Duration until your refund amount is listed on your bank statement)
TOTAL RETURN PROCESSING TIME
Up to 17 business days
* Please note that the above returns processing time is based on an average. Delays may occur during holiday periods and seasonal delivery times.
** The time it takes for the amount to be credited to your credit card depends solely on the terms and conditions of your credit card company.
Return policy
Your online order can be returned to us within 30 days of receipt for any reason or notification.
Please ensure that you do not send returns from multiple orders in one package so that we can receive your returned items as quickly as possible. Goods must be returned in the condition in which they were received - and with the original tags attached. We do not accept or refund goods that have been worn or washed. If the quality of the items has deteriorated due to such wear and tear, we reserve the right to refuse refunding.
Refund
If you cancel your order, we will refund all payments we have received from you, including standard delivery costs and administrative costs (if applicable), promptly but no later than 30 days after the date on which we receive your received notification of the return of the goods.
We may suspend the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever comes first.
Once the products you have returned have been inspected and checked at our warehouse, you will receive an email notifying you of the refund. The refund will be made to the same card or account used for the original order.
Refunds typically take 8-10 business days to appear on your statement. The length of time before the amount is credited to your credit card depends solely on the terms and conditions of your credit card company. You can always check the status of your refund in your online account or by contacting your card provider.
In order to receive a full refund it is important that we receive the goods in the same condition that you received them (the returned product must be complete, unworn, unwashed and with all original product tags attached).
Our suggestion
In order to choose the right size and fit, we would like to ask you to first look at our product description. Here you can find out whether the item you have selected is small, large or true to size.
Please also have a look at the Size charts.