Please contact us
Via phone: +49 211 408 09 0165Monday - Friday: 8:00 a.m. - 5:00 p.m
CUSTOMER SERVICE
RETURNS & REFUNDS
All items purchased from the Tommy Hilfiger Equestrian Online Store can be returned free of charge within 30 days of receipt.
This right of return applies in addition to statutory warranty claims when purchasing defective goods in accordance with §§ 437ff BGB. These statutory warranty claims are in no way restricted by the following statements on the right of return.
Send back the article, Return Policy, Refund, Our suggestion, Exchange
How can I make a return?
RETURN VIA POST
Place the items you wish to return in the shipping box. Create your return label here if you did not receive one with your order. Stick the return label on the package and remove or cover the original shipping label.
If the package was delivered by mail, please drop it off at the nearest post office. If the package was delivered by courier, please drop off the return to a courier representative or check the courier's website to arrange a home pickup.
To ensure that the package reaches us safely, we recommend that you request proof of postage. Please remember that return postage is your responsibility until the package reaches us. You will receive an email notification once we have processed your return. You will receive the refund in the same payment method used for the purchase within 10 to 14 days, depending on the bank.
RETURN TIMEFRAME
Up to 7 business days*
(Duration until your return arrives at our warehouse)
REFUND TIME FRAME (once receipt of your return)
Up to 8-10 business days**
(Duration until your refund amount is listed on your bank statement)
TOTAL RETURN PROCESSING TIME
Up to 17 business days
* Please note that the above returns processing time is based on an average. Delays may occur during holiday periods and seasonal delivery times.
** The time it takes for the amount to be credited to your credit card depends solely on the terms and conditions of your credit card company.
Return policy
RETURNS BY MAIL
Your online order can be returned to us within 30 days of receipt for any reason or notification.
Please ensure that you do not send returns from multiple orders in one package so that we can receive your returned items as quickly as possible. Goods must be returned in the condition in which they were received - and with the original tags attached. We do not accept or refund goods that have been worn or washed. If the quality of the items has deteriorated due to such wear and tear, we reserve the right to return the item to sender.
Refund
If you cancel your order, we will refund all payments we have received from you, including standard delivery costs and administrative costs (if applicable), promptly but no later than 30 days after the date on which we receive your received notification of the return of the goods.
We may suspend the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever comes first.
Once the products you have returned have been inspected and checked at our warehouse, you will receive an email notifying you of the refund. The refund will be made to the same card or account used for the original order.
Refunds typically take 8-10 business days to appear on your statement. The length of time before the amount is credited to your credit card depends solely on the terms and conditions of your credit card company. You can always check the status of your refund in your online account or by contacting your card provider.
In order to receive a full refund it is important that we receive the goods in the same condition that you received them (the returned product must be complete, unworn, unwashed and with all original product tags attached).
Our suggestion
In order to choose the right size and fit, we would like to ask you to first look at our product description. Here you can find out whether the item you have selected is small, large or true to size.
Please also have a look at the Size charts.
