All items purchased from the Tommy Hilfiger Equestrian Online Store can be returned free of charge
within 30 days of receipt.
This right of return applies in addition to statutory warranty claims when purchasing defective goods in
accordance with §§ 437ff BGB. These statutory warranty claims are in no way restricted by the following
statements on the right of return.
Return Policy
Your online order can be returned to us within 30 days of receipt for any reason or notification.
Please ensure that you do not send returns from multiple orders in one package so that we can receive
your returned items as quickly as possible. Goods must be returned in the condition in which they were
received - and with the original tags attached. We do not accept or refund goods that have been worn or
washed. If the quality of the items has deteriorated due to such wear and tear, we reserve the right to
refuse refunding.
Refunds
If you cancel your order, we will refund all payments we have received from you, including standard
delivery costs and administrative costs (if applicable), promptly but no later than 30 days after the
date on which we receive your received notification of the return of the goods.
We may suspend the refund until we have received the returned goods or until you have provided proof
that you have returned the goods, whichever comes first.
Once the products you have returned have been inspected and checked at our warehouse, you will receive
an email notifying you of the refund. The refund will be made to the same card or account used for the
original order.
Refunds typically take 8-10 business days to appear on your statement. The length of time before the
amount is credited to your credit card depends solely on the terms and conditions of your credit card
company. You can always check the status of your refund in your online account or by contacting your
card provider.
In order to receive a full refund it is important that we receive the goods in the same condition that
you received them (the returned product must be complete, unworn, unwashed and with all original product
tags attached).
